On a seemingly tranquil night, emergency service operator Jordan Turner faces her worst nightmare when she receives a call from a kidnapped young woman. Trapped in a heartbreaking situation, Jordan must use all her wit and experience to guide the girl, who is in a desperate struggle to survive and attempt to escape from her captor. As the conversation unfolds, chilling details about the kidnapper and the young woman are revealed, elevating the tension to unbearable levels.
As the night progresses, Jordan recalls her own traumatic past related to a similar case, adding an emotional burden to her work and causing her to question her abilities. The call turns into an intense and thrilling game of cat and mouse, where every second counts and a wrong decision could cost the victim her life. Amidst the chaos, Jordan forms a powerful connection with the young woman and feels compelled to put her own safety at risk to save her, defying the rules of 911 protocol.
With unexpected twists and a constant atmosphere of tension, the story explores themes of courage, guilt, and redemption within a framework of pure adrenaline. The fight to save a life intertwines with Jordan's personal torment, leading her to confront her own demons in a race against time that will keep viewers on the edge of their seats.